FAQ

Because every product is handmade on-demand, we average a minimum of 3 business days production, then delivery times are estimated based on the product, shipping origin and destination. 

Because we currently offer FREE STANDARD SHIPPING, delivery times are a bit longer so please allow a minimum of 3 business days production plus 10 business days delivery for most apparel items. For Home Goods, we average 10 business day production plus delivery. Water bottles and tumblers are faster turnaround.

We ship internationally to the following countries/regions:

Austria

Belgium

Canada

Cyprus

Czech Republic

Denmark

Finland

France

Germany

Greece

Hong Kong

Hungary

Ireland

Italy

Japan

Latvia

Luxembourg

Macao

Malaysia

Mexico

Netherlands

New Zealand

Poland

Portugal

Singapore

Slovakia

Slovenia

South Korea

Spain

Sweden

Switzerland

Taiwan

United Kingdom

United States

Shipping currently unavailable to US APO and the following US territories: American Samoa, Guam, Northern Mariana Islands, and Virgin Islands.

By utilizing Standard shipping, we are able to provide our customers with FREE STANDARD SHIPPING for domestic and international. Due to supply chain issues driving up the costs of Express and Premium shipping, we would be faced with increasing our product prices or our customers having to pay substantially more for shipping. By offering FREE STANDARD SHIPPING, we feel the extended processing and production time to receive hand sewn and/or custom produced product(s) is worth it.

No. Unfortunately, we cannot ship to multiple addresses in one order, however, you can place separate orders for each shipping address.

We suggest using an alternative address such as your business address to ship to instead.

PO boxes typically are not large enough for packages, therefore the package would be shipped back to us and the package would risk being disposed by the carrier if shipped back.

We use Shopify Payments allowing us to accept all major credit cards. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, Meta Pay and Amazon Pay.

Note: Shopify Pay is a new and convenient secure way to pay for your order. It’s faster than using a credit or debit card, and you don’t have to re-enter your payment information.

Some credit card companies may charge foreign transaction fees when purchasing in a different
currency. All such fees are the responsibility of the purchaser.

Yes! The connection to our site from the cart uses a valid, trusted 256-bit SSL encryption ensuring your data is safe.

On credit/debit cards, CVV verification is required before your order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it can vary from one financial institution to another.

Domestic US Orders

The amount of tax charged to your order depends on your shipping address. Sales Tax is calculated on the total of your order, after discount.

International Orders

The VAT tax rate is based on the destination country. Please note that additional customs and duty charges may apply if the order is over a certain threshold.

If you are shipping to a country outside of the US, you may be charged the applicable
country tax rate. VAT charges apply to all orders shipped outside the US.

Please make sure your billing and shipping address is the same as the address that's listed with your financial institution. If you continue to have issues, please reach out to us through our CONTACT FORM.

Yes! We will run promotions with discount codes throughout the year which will sometimes be on our site homepage or sent via an email marketing promotion. You must JOIN OUR EMAIL LIST or be an existing customer to receive the emails.

When you have products that qualify for a Discount Code, a discount code field will be visible during checkout. You can then enter the code in this field prior to completing your purchase.

Codes are limited to one promotion per order. Please double check your order to verify the discount is applied prior to selecting Pay Now as we cannot make changes once the order is placed and apply them retroactively.

No worries! Check your spam folder. If you cannot locate it, you can easily log into your ACCOUNT with a one-time code sent to your email and then view your order details and and confirmation. You can also reach out to us via our CONTACT FORM.

Unfortunately, we cannot cancel or add to an order once processed because the order is automatically captured.

Absolutely! Most of our apparel items range from XS to 3XL with some items up to 5XL.

Of course! We review custom design requests on a case-by-case basis and can provide pricing accordingly. Please reach out to us through our CONTACT FORM.

Please kindly review our REFUND POLICY.

Please kindly review our SHIPPING POLICY.